​Thank you for shopping our Fall 2026 runway collection. Because our garments are high-fashion, statement pieces crafted with delicate textile we hold our return process to rigorous quality standards to maintain the integrity of our designs.

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Please read our straightforward policy below so you can always buy with absolute confidence.

 

1. Return & Exchange Window

• Standard Runway Purchases: We gladly accept returns or exchanges within 14 days of your delivery date.

• Pre-Orders & Limited Releases: Because runway translations are often produced in limited quantities, exchanges are subject to fabric and size availability. If your size is sold out, a full refund or store credit will be issued.

 

2. Condition Eligibility

To qualify for a full refund or exchange, items must be returned in their original, pristine runway condition:

• Unworn & Unwashed: Garments must not show any signs of wear, fragrance, deodorant stains, or makeup marks.

• Tags Attached: All original designer hangtags and security tags must remain fully intact and attached to the garment.

• Delicate Fabrics: Items featuring specialty metallic foil accents, delicate mesh panels, or sheer textiles must be free of any snags, peeling, or tearing.​

Note: We inspect all returned items under studio lighting upon arrival. Items returned damaged or showing signs of wear will be sent back to the customer.

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3. How to Initiate a Return or Exchange

Start Your Request: Visit our online Return Portal and enter your order number and zip code.

Select Your Option: Choose whether you would like to swap your garment for a different size/style, receive a refund to your original payment method, or opt for store credit.

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Pack with Care: Pack the garment securely in its original packaging (or a similarly protective box) to prevent the delicate metallic foils or structured collars from crushing during transit.

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Ship It Back: Print the prepaid return shipping label provided by our portal, attach it to your package, and drop it off at your nearest shipping carrier location.

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4. Refunds & Processing Times

• Inspection: Once your return is received at our facility, please allow 3 to 5 business days for our quality assurance team to inspect the garment.

• Credit: If approved, your refund will be processed immediately. It typically takes 5 to 10 business days for the credit to reflect on your original method of payment, depending on your financial institution.

• Store Credit: If you choose store credit, your digital gift card code will be emailed to you immediately following inspection approval.

 

Need Assistance?

If you have questions regarding the fit, fabric care, or return status of your runway piece, our concierge team is here to help. Contact us anytime at support@byjazminefischer.com